Privacy Policy

Information We Collect

We collect the following categories of information:

• Account information: your name, email address, phone number, password, and delivery address(es) when you register or manage an account with us.
• Order and payment information: details of the products or services you purchase, order history, billing address, and payment confirmation details processed via our third-party payment processor. We do not store your full card or bank details on our servers.
• Usage information: pages you visit, products you view, searches you perform, and how you interact with our website and communications.
• Device and log information: IP address, browser type, device identifiers, operating system, and access times, collected automatically when you use our services.

How We Use Your Information

We use the information we collect to:

• Process and fulfil orders, quotations, and service requests.
• Communicate with you about your orders, account, and enquiries.
• Provide customer support and respond to your requests.
• Improve our website, products, and services.
• Send you updates, promotions, and offers, where you have consented to receive them.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with applicable legal and regulatory obligations.

Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Trusted service providers who help us operate our business, such as payment processors, logistics and delivery partners, and IT service providers, solely for the purpose of delivering our services to you.
• Regulatory or governmental authorities where required by law or to protect our legal rights.
• Any successor entity in the event of a merger, acquisition, or sale of business assets, subject to equivalent protections.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights under the NDPR

As a Nigerian company, we process personal data in accordance with the Nigeria Data Protection Regulation (NDPR). Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or contractual retention requirements.
• Withdraw consent to marketing communications at any time.
• Object to, or request restriction of, certain processing of your data.

To exercise any of these rights, please contact us using the details below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, keep your cart and session active, and understand how our website is used. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• SAMTEK MULTI CONCEPT SYNERGY LTD (RC [registration no. on file])
• 10 Rayfield Road, Bukuru, Jos, Plateau State, Nigeria
• Email: samteksynergy@gmail.com
• Phone/WhatsApp: 09134166869